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KMID : 0926620170220030144
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Korean Journal of Hospital Management
2017 Volume.22 No. 3 p.144 ~ p.156
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A Small-and-medium-sized Hospital’s Crisis Management during 2015 MERS Outbreak: A Case of G Hospital
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Son Hee-Jung
Kim Kwang-Jum
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Abstract
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Purpose: Crisis is inevitable to every organization and therefore, successful crisis management is critical to the organizations` survival and prosperity. With the understanding, this study aims to draw propositions for successful crisis management of hospitals when facing infectious disease outbreak. For the purpose, a case of a small and medium sized hospital`s experience of crisis management during 2015 Middle East Respiratory Syndrome outbreak was analyzed.
Methodology/Approach: The detailed internal circumstances and experiences of the hospital during the MERS outbreak were identified by in-depth interview as well as the extensive material review, and analyzed under the view of the theories of accident, error, and crisis in relation of organization management
Findings: Overall, nine propositions are drawn by the phase of crisis. In pre-crisis phase, for example, `the hospital preparedness has positive influence on the effective responding to the crisis`. In detection phase, `the mindfulness of the hospital organizations` as well as the individuals` has positive influence on detecting the crisis signals`. In crisis phase, for example, `improvising naturally occurs in crisis by the unknown disease, therefore, a component site supervisor coordinating such improvision is important`. Lastly, in post-crisis phase, `successful crisis responding experience facilitates the positive hospital culture`.
Practical implication: From the experience of a small and medium size hospital, it is suggested that proactive system approach oriented by safety is beneficial for effective crisis management.
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KEYWORD
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Middle East Respiratory Syndrome, disease outbreak, hospital, crisis management
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